ICT Management Handbook
A Guide for Government officers in Bangladesh

eGovernance has become a key issue for government officials across the world in facing the challenges of the information age of 21^st century and to survive in a modern government environment.  This handbook is intended to help the senior government officials in Bangladesh with a good understanding of the day to day major IT management’s issues and deal with them effectively and professionally to ensure effective adoption and implementation of ICT.  One of the most critical issues found in a previous study, that needs to be addressed, is filling the ‘knowledge gap’ on eGovernment process and process reengineering. This activity is expected to build the capacity of the officials who will be dealing with future eGovernment projects by the government. It will also equip the officials with sufficient knowledge to prepare requirement documents for software developers, pre and post evaluation procedures, ICT governance and some project management skills specifically for eGovernment projects.

This concise handbook includes an overview of the subject matter including definition of key terms and concepts largely presented in very concise form (e.g. bullet points) with checklists and references to further reading. This design is deliberate to ensure that the handbook can be readily used as a reference guide.

This handbook has been developed to assist senior officials in the Bangladesh government in the management of ICT projects. It provides guidance on the e-government framework, the strategic value of IT, preparation of a business case for IT, the application of the PSLP eGov Project Management Methodology (PMM) and managing the outcomes of IT projects effectively. The handbook is not intended to cover everything about ICT management or as a substitute for project management training or experience, but can serve as a solid starting point for new project managers or a quick reference for more experienced managers. To assist in easily locating relevant information, the handbook is organised in four parts, to reflect the structure of the training course:

• Module 1 – Introduction to eGovernment

• Module 2 – The ICT Business Case

• Module 3 – Project Management

• Module 4 – Managing the Outcome

Citation

Gregor, S., Imran, A., and Turner, T. (2008) (Eds) ICT Management Handbook, A Guide for Government Officers in Bangladesh. Canberra, Australia: National Centre for Information Systems Research, ISBN: 978-0-9805777-1-6

ICT Management Training Workshop
for Government officials of Bangladesh

The ‘Educate to innovate’ activity to raise awareness through short burst training is expected to build the capacity of the key officials who will be dealing with future e-government projects undertaken by the government. Developing “know-how” among key decision makers and government officials in Bangladesh for the effective use of ICT in modern public organizations will involve a concise, but comprehensive, training program supported by a ready-reckoner handbook as a constant companion and guide for day to day IT management issues. The training course is a short-burst intensive two-day event, designed so that the key issues are imparted and guidance provided on where to find more detailed information when it becomes needed. This style of training is more effective in raising awareness and minimum skill levels in pace with the contemporary and modern changes in public sector management. The training package will not teach the senior officials how to do IT project management in detail. Rather it will raise awareness and show them why it is important and how to administer the whole process. The course is designed with sufficient indication and references of the resource materials and reading list to support later pursuit of further knowledge in those areas. An online resource is also being established to facilitate discussion and consultation for regular update and further knowledge. The training package has two key components: training course materials, and a concise handbook.

The training package includes teaching material, with PowerPoint slides, exercises and/or with suggested answers, quizzes and videos, which will take two days to deliver. The Teaching Package is a self-contained package that can be reused over multiple offerings of the teaching program and be able to be delivered by people other than the original developers. The package is planned to be made available in future. The four modules consist of four hours of delivery for each, including 30 minutes of break, i.e. three and a half hours lesson time.